Frequently Asked Questions
Everything you need to know about OISELLE gear and community.
How do I determine my correct size in OISELLE apparel?
We provide a comprehensive size guide on each product page. Our gear is designed by women athletes for a performance fit; if you prefer a looser feel for your runs, we recommend sizing up.
What is your return and exchange policy?
We offer a 30-day return window for unwashed and unworn items with original tags attached. Returns for store credit are free, while returns for a refund to the original payment method incur a small shipping fee.
When will my order ship?
Standard orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Do you offer international shipping?
Yes, OISELLE ships to many countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my high-performance fabrics?
To extend the life of your gear, we recommend machine washing on a cold, gentle cycle with similar technical fabrics and hanging to dry. Avoid fabric softeners and bleach.
What is the Volée and how can I join?
The Volée is our global running community for women. Membership opens periodically throughout the year and provides access to exclusive gear, private forums, and local meetups.